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Gorgias: AI Helpdesk & Chat
App Store intelligence

Gorgias: AI Helpdesk & Chat

4.3(708 reviews)
View listing

Rank & review trajectory

#261
by review count · of 30,640
708
reviews

Category positioning

Where Shopify places Gorgias: AI Helpdesk & Chat on its category pages — the position a merchant browsing the category sees. Read Nov 13.

By review count

Our own order of the apps we hold in each category, by number of reviews — not Shopify's page order.

Keyword rankings

Export CSV

Where Gorgias: AI Helpdesk & Chat appeared in Shopify App Store search. Shopify stopped allowing its search page to be read on 6 September 2026, so these are the last positions we measured — they are no longer updated.

#1helpdesklast checked Sep 5old reading
#1gorgiaslast checked Sep 3old reading
#4instantlast checked Aug 30old reading
#4tidio live chatlast checked Sep 2old reading
#6supportlast checked Sep 3old reading
Show all 19 keywords
#8help centerlast checked Sep 1old reading
#10chatylast checked Aug 28old reading
#10customer servicelast checked Sep 5old reading
#10recommended productslast checked Sep 4old reading
#10inboxlast checked Sep 1old reading
#13stickerslast checked Sep 3old reading
#14stickerlast checked Sep 3old reading
#14elevatelast checked Sep 3old reading
#17wholesale gorillalast seen Aug 23dropped out
#19phonelast checked Sep 2old reading
#21chat ialast checked Sep 4old reading
#22online store chatlast checked Aug 30old reading
#22ticketlast checked Aug 24old reading
#24contact formlast seen Aug 26dropped out

Pricing benchmark

Entry paid plan vs. 218 apps in Helpdesk

$10
your entry
$2.99
category min
$29
category median
$2500
category max

Nearest competitors

Top apps in Helpdesk — your closest competition.

Listing scorecard

Gorgias: AI Helpdesk & Chat sits at #13 on store-management-support-helpdesk. Every figure below is measured against the top 25 apps on that page, as we read it on 2026-11-13.

1 of 3 listing checks are behind the leaders in your category.

BehindScreenshots on the listing4 · leaders 6

Merchants scroll the gallery before they read anything. Match the category before you try to beat it.

LevelPricing shown on the listingYes · leaders 92% of the category
LevelMeta description length157 characters · leaders 150.5 characters

Where you stand

These follow from the work, not from the listing. They are context for the checks above, not things to fix this week.

BehindStar rating4.3 · leaders 4.9

Rating moves slowly and mostly by asking. Reply to the low stars you already have before chasing new ones.

AheadReviews708 · leaders 90

Screenshot, pricing and meta description figures come from the App Store listings themselves. The meta description is the line Google shows in web search, not the app card subtitle. Positions come from the real category pages, not from our own ranking. Where we hold no figure we say so rather than scoring it zero.

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