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Shopify Inbox
App Store intelligence

Shopify Inbox

4.5(5,818 reviews)
View listing

Rank & review trajectory

#13
by review count · of 30,640
5,818
reviews

Category positioning

Where Shopify places Shopify Inbox on its category pages — the position a merchant browsing the category sees. Read Nov 13.

By review count

Our own order of the apps we hold in each category, by number of reviews — not Shopify's page order.

Keyword rankings

Export CSV

Where Shopify Inbox appeared in Shopify App Store search. Shopify stopped allowing its search page to be read on 6 September 2026, so these are the last positions we measured — they are no longer updated.

#1online store chatlast checked Aug 30old reading
#1inboxlast checked Sep 1old reading
#2dropify chilelast checked Sep 1old reading
#2dropify colombialast checked Sep 1old reading
#3shopify marketplacelast checked Aug 25old reading
Show all 27 keywords
#3shopify counterlast checked Aug 25old reading
#3product reviews by shopifylast checked Sep 4old reading
#4shopmylast checked Aug 28old reading
#5email shopifylast checked Aug 24old reading
#5shopify app storelast checked Aug 26old reading
#5shopify marketplace connectlast checked Aug 26old reading
#6bundles shopify
#6geolocation shopifylast checked Sep 5old reading
#7tiktok for shopifylast checked Aug 25old reading
#7shopliftlast checked Aug 28old reading
#7geolocation by shopifylast checked Sep 5old reading
#8live chatlast checked Aug 25old reading
#8amazon by shopifylast checked Aug 26old reading
#8dropifylast checked Sep 1old reading
#10customer supportlast checked Aug 26old reading
#10spotifylast checked Aug 31old reading
#11digital downloads by shopifylast checked Aug 26old reading
#16agenticlast checked Aug 25old reading
#17online storelast checked Aug 30old reading
#21shopify applast checked Aug 25old reading
#22product recommendationlast checked Sep 5old reading
#23product recommendationslast checked Sep 5old reading

Pricing benchmark

Entry paid plan vs. 779 apps in Chat

—
your entry
$0.83
category min
$20
category median
$2500
category max

Nearest competitors

Top apps in Chat — your closest competition.

Listing scorecard

Shopify Inbox sits at #2 on store-management-support-chat. Every figure below is measured against the top 25 apps on that page, as we read it on 2026-11-13.

Nothing to fix: level with the leaders on all 2 listing checks we can make.

LevelScreenshots on the listing5 · leaders 6
Not measuredPricing shown on the listingwe don't hold this
LevelMeta description length150 characters · leaders 150 characters

Where you stand

These follow from the work, not from the listing. They are context for the checks above, not things to fix this week.

LevelStar rating4.5 · leaders 4.9
AheadReviews5,818 · leaders 174

Screenshot, pricing and meta description figures come from the App Store listings themselves. The meta description is the line Google shows in web search, not the app card subtitle. Positions come from the real category pages, not from our own ranking. Where we hold no figure we say so rather than scoring it zero.

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