What do shipping app merchants complain about most? (poor customer support)

Across 220 low-star reviews in this niche, 34% centre on poor customer support. Example: “No proper customer support.”

What do shipping app merchants complain about most? (integration and sync failures)

Across 220 low-star reviews in this niche, 23% centre on integration and sync failures. Example: “Las integraciones dejan de funcionar constantemente”

What do shipping app merchants complain about most? (billing and unexpected charges)

Across 220 low-star reviews in this niche, 14% centre on billing and unexpected charges. Example: “But It charged the next full year.”

Top Shopify Shipping apps

Who ranks, what merchants complain about, and whether the niche is growing — read from our own daily crawl of the Shopify App Store.

Apps in niche

1,139

30-day growth

0.6%

Leader

17TRACK Order Tracking

Leader share

14.4%

Top 10 today

as of 13 November 2026

1
Packlink PRO Shipping Platform
Packlink PRO is a shipping platform that scales your business by optimizing every delivery. Connect your store with 30+ national and international ...
4.8(942)
2
CWILL Order Tracking
Track order status with branded tracking pages and shipping notifications from CWILL (formerly Parcel Panel). Reduce WISMOs, build loyalty, and boost sales.
5.0(3,215)
3
17TRACK Order Tracking
Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experience.
4.9(4,592)
4
EZLabel: Australia Post Ship
Save time by automating manual shipping label creation for Australia Post MyPost Business. In just two clicks you can automatically print shipping labels.
5.0(877)
5
Pirate Ship: CheapARR Shipping
Pirate Ship offers pre-negotiated rates for UPS and USPS, with access to secret services like UPS Ground Saver and USPS Priority Mail Cubic, which ...
4.9(187)
6
Globe Pickup Points & Shipping
Let customers select pickup points at checkout from 65+ carriers, print shipping labels and boost order conversions now. Your ultimate shipping management app.
4.9(153)
7
Sendcloud | Shipping Platform
Sync your Shopify store to Sendcloud in <5 minutes to streamline your shipping labels, tracking and returns in one convenient shipping automation platform.
4.5(523)
8
PickupBird Pickup Points
Unlock a multi-carrier pickup point network with international delivery & built-in label printing.
4.9(92)
9
Zapiet ‑ Pickup + Delivery
Optimize your Shopify store with our app for local pickup, store pickup, local delivery, and curbside pickup. Improve order management and customer satisfaction
4.9(1,901)
10
Address Validator AddressHero
Verbessere die Liefergenauigkeit und senke die Kosten für Onlinehändler mit AddressHero, der Shopify App zur automatischen Validierung von Lieferadressen.
4.9(236)

What merchants complain about

The top three themes across 220 low-star reviews in this niche — grouped from our own corpus, every theme carries a real quote.

poor customer support
34% of complaints
“No proper customer support.”
integration and sync failures
23% of complaints
“Las integraciones dejan de funcionar constantemente”
billing and unexpected charges
14% of complaints
“But It charged the next full year.”

Clustered on 18 September 2026.

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