What do analytics app merchants complain about most? (inaccurate tracking and events)

Across 220 low-star reviews in this niche, 31% centre on inaccurate tracking and events. Example: “Sends fake events, destroys your tracking data”

What do analytics app merchants complain about most? (unexpected billing and cancellations)

Across 220 low-star reviews in this niche, 27% centre on unexpected billing and cancellations. Example: “They continue to charge you after uninstalling and cancelling your plan.”

What do analytics app merchants complain about most? (unresponsive customer support)

Across 220 low-star reviews in this niche, 26% centre on unresponsive customer support. Example: “Worst customer support ever.”

Top Shopify Analytics apps

Who ranks, what merchants complain about, and whether the niche is growing — read from our own daily crawl of the Shopify App Store.

Apps in niche

1,695

30-day growth

1.2%

Leader

Microsoft Clarity: AI Insights

Leader share

9.8%

Top 10 today

as of 13 November 2026

1
Parkour: Facebook Pixel & Feed
Our advanced system ensures accurate data collection across Facebook/Meta Platforms giving you actionable insights to optimize campaigns.
4.9(191)
2
Microsoft Clarity: AI Insights
Clarity is a free user behavior tool that helps you understand how users are interacting with your website through AI analytics, session replays, and heatmaps
4.6(2,500)
3
IndexGPT: SEO for AI & ChatGPT
Get traffic from ChatGPT & Gemini. Boost your AI Score, activate Schema Markup, publish smart content, track GEO visibility, and improve your AI SEO.
4.9(154)
4
Grapevine Post Purchase Survey
Run post purchase, NPS, CSAT and attribution surveys on Shopify with unlimited responses on every plan. See which marketing channels really drive sales.
5.0(240)
5
Propel Replay, Survey, Heatmap
Trusted by 8,000+ Shopify stores to recover lost sales with session recording. Watch live or recorded replays of real shoppers, including abandoned...
4.9(731)
6
Zigpoll Customer Surveys
Post-purchase, attribution, NPS, exit-intent, email and SMS surveys for Shopify. See how customers found you and why they buy. Free plan available.
5.0(602)
7
Juicy Profit Analytics
Track true net profit per order after ads, expenses and fees. See ad attribution and ROAS in one profit dashboard.
4.9(106)
8
Cartlytics ‑ Cart Analytics
Cartlytics shows every cart in your Shopify store in real time: live add to carts, customer journeys, UTM tracking & cart recovery emails. Free to install.
4.9(54)
9
MIDA Replay, Heatmap & Insight
Understand the customer's journey through session recording, reduce the guesswork and abandoned checkout. Replay customer visits, Heatmaps, UI/ UX optimization.
4.9(621)
10
ZT Facebook Pixel TikTok Pixel
Elevate your Facebook Ads game with Zotek: Precision Pixel tracking and Conversion API integration for maximum ROI and success.
5.0(168)

What merchants complain about

The top three themes across 220 low-star reviews in this niche — grouped from our own corpus, every theme carries a real quote.

inaccurate tracking and events
31% of complaints
“Sends fake events, destroys your tracking data”
unexpected billing and cancellations
27% of complaints
“They continue to charge you after uninstalling and cancelling your plan.”
unresponsive customer support
26% of complaints
“Worst customer support ever.”

Clustered on 18 September 2026.

This niche is your market? Track it free.

Daily rank changes, keyword wins, and the apps rising here — delivered to your dashboard.

Start tracking — free